Shipping policy
We deliver Reviére pieces to the destinations available at checkout. Below you will find information about production, delivery, tracking and support.
Shipping destinations and charges
Enter your delivery address at checkout to see the shipping options available for your destination. Any shipping charge is shown before you place your order.
Free shipping is available on qualifying orders of €120 or more. The qualifying order value is calculated after discounts and excludes shipping charges. When you shop in another currency, the local-currency equivalent is displayed in your basket and at checkout.
Production and delivery estimates
Our hoodies, T-shirts and longsleeves are produced upon order. These pieces require preparation and production before they can be dispatched. Other items may follow a different fulfilment schedule.
Please review the delivery options and any estimated dates displayed at checkout for your address. An order confirmation confirms that we have received your order. It does not mean the parcel has already been dispatched.
If you need an item by a particular date, contact team@reviereclub.com before ordering. Our team can help you check the information available for the pieces and destination you have selected.
Order confirmation and tracking
Use an email address you can access when placing your order. Keep your order confirmation and order number so our team can locate your purchase if you need assistance.
When a tracking link is provided for your parcel, use it to follow the carrier's updates. The first carrier scan may appear after dispatch, and tracking can remain unchanged while a parcel is moving between facilities. If you cannot find an update, check your spam folder and contact our team with your order number.
Orders containing several items
Items in the same order may be prepared or dispatched separately. If only part of your order arrives, check the shipment information for the remaining pieces or contact our team before assuming an item is missing.
Delivery details and address changes
Please check your delivery address, postcode, email address and telephone number before placing your order. If you notice an error, email our team as soon as possible and include your order number and the corrected information.
We will check whether a change is still possible. Once preparation or dispatch has progressed, we may be unable to change the address. If a delivery attempt is missed, follow the carrier's instructions and contact us if you need help.
Customs and destination-specific information
Review the taxes, delivery charges and other amounts shown at checkout before paying. International deliveries may involve customs processing, which can affect transit time.
For questions about import charges or delivery arrangements for your destination, contact our team before ordering. Please do not assume that a charge is included unless this is stated for your order.
Delayed, missing or damaged parcels
Delivery estimates are estimates rather than guaranteed arrival dates. Carrier operations, customs processing, local holidays and disruption can affect a parcel's progress.
If your parcel appears delayed, is marked delivered but cannot be located, or arrives damaged, contact team@reviereclub.com. Include your order number, delivery country and a brief description. For damage, please include clear photographs and retain the packaging while we review the issue.
Our team will review the shipment information and advise on the next steps. Nothing in this policy limits your statutory consumer rights.
Returns and customer care
For returns, exchanges or issues with a piece, read our separate returns policy. Please contact our team before sending an item back so we can provide the appropriate instructions.
Reviére Club
Operated by RisenFashionCo AS
team@reviereclub.com
